Privacy Policy

Privacy Policy

Last [updated/reviewed]: 07/24/2026

Pal Pilot International Corporation and its parents and subsidiaries (collectively, “Company,” “Palpilot,” “we,” or “us”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data or information about you and our practices for using, maintaining, protecting, and disclosing that information.

To view our Notice to California Residents, please click here: https://www.palpilot.com/privacy-notice-to-california-residents/.

By using the Website, you acknowledge this Privacy Policy. Where required by law, we will obtain your consent for certain processing.

Our Privacy Policy applies to information we collect:

• When you visit or use our website (including https://www.palpilot.com), software applications, and any mobile application operated by us, our affiliates, parents and subsidiaries (including mobile apps, automated tools, and chat functionalities) made available by us for use on or through computers and mobile devices and any other online services or platforms we provide (collectively, our “Website”);
• Contact our customer service team, engage with us on social media platforms that we control, communicate with us, apply to work for us, purchase our products or services, or otherwise interact with us.
• Directly from you, such as from the forms or other information you provide to the Company when submitting Request for Quotes (RFQ) or contact forms on the website.
• When providing any information or services to you through our websites and services that link to this policy (our “Services”).
• Indirectly from you, such as from your interactions with the Company’s Website including, without limitation, website browsing behavior, page views and engagement, interactions with advertisements. Our Website may contain buttons or links to websites maintained by third parties. These third-party websites are not operated or controlled by us and may have different privacy practices. Information and data collected by third parties through our Website may include, without limitation, Google Analytics 4, Google Tag Manager, Google Ads, LinkedIn Insight, Cookiebot, Yoast SEO and associated tracking technologies (Cookies/Pixels).
• From our service providers and contractors, such as data analytics providers, advertising networks, and website hosting and development providers.
• Other customers, such as from referral or business programs

It does not apply to information collected by:

• The Company through any other means, including on any other websites operated by Company or any third party (including our affiliates and subsidiaries) that does not link to this policy; or
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services and Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Website and Services and providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time. Your continued use of the Services and/or Website after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Personal Information We Collect

The type of information that we collect depends on your interaction and relationship with us.

“Personal Information” is information that identifies, relates to, or describes, directly or indirectly, you as an individual including, without limitation, your name, email address, telephone number, home address, or payment information (for example, account information such as name, postal address, and email address, any other identifier we may use to contact you online or offline), and/or certain additional categories of information that identify you personally.

The types and categories of personal data we collect or process may include, without limitation:

• Contact information, including name, postal address, online identifier, Internet Protocol address, email address, phone number, and other contact information you provide us with.
• We collect name, email address, phone number, and company name other business-related inquiry information submitted through requests for quotes and contact forms.

Location information, including location track approximate location (city, state, country) derived from IP Address via analytics tools.

• Device information, including your IP address, device identifiers, browser information, and other device information.
• Content and inquiry information submitted through requests for quotes and contact forms.
• Professional or employment-related information.
• Inferences drawn from other personal information, such as user interest and engagement patterns from website interactions, ad/campaign interaction data, and analytics tools.

Some of the information identified above, including identification document information, precise geolocation information, may be considered sensitive data under certain laws. If required under applicable law, we will collect and process sensitive personal data only with your consent. If you choose not to provide or allow us to collect some information, we may not be able to provide you with requested features, services, or information.

We also collect:

• Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Services feature.
• Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.

How We Collect Your Personal Information and Other Data

You Provide Information to Us

We collect information about you when you interact with our Services and Website, such as name, email address, phone number, and company name other business-related inquiry information submitted through requests for quotes and contact forms.

Automatically Through Our Services and Website

As you navigate through and interact with our Services and Website, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include, without limitation, usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies including details of your interactions with our Services, such as traffic data, location data, and other communication data, and which resources and Services features that you access and use.

Third Parties

We may use these automatic collection technologies to collect information to measure our Website’s performance.

We may use services hosted by third parties to assist in providing our Services and Website to help us understand our customers’ use of our products and Services. These services may collect information sent by your device when you use our Website or any application, including IP address, type of device, operating system version, unique or persistent identifiers associated with your device (such as UDID, MAC address, IFA, or identifiers derived from your device’s technical information), network information, technical characteristics of your device or its software, language settings, and usage information relating to your use of the application.

Using automatic collection technologies helps us to improve our Services and Website to deliver a better and more personalized experience.

The technologies we use for this automatic data collection may include:

• Cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Services.
• Web Beacons. Some parts of the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those parts or for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

To the extent any of these automated technologies are considered a personal data sale, targeted advertising, or profiling, under applicable laws, depending on where you live, you may opt out from use of these automated technologies for such uses see Exercising Your Rights section. Please note that some Services features may be unavailable as a result.

When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about your or your device. These third parties may include:

• Website Hosting and Development Providers (e.g., WordPress Environment; Spin X; WP Engine)
• Cookie Bot
• Google Analytics 4
• Google/LinkedIn Advertisements
• Google Tag Manager
• Gravity Forms
• ReCAPTCHA
• WP Mail SMTP
• Yoast SEO

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time and across different websites, apps, platforms, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal data, to:

• Develop, offer, and provide you with our products and services based on your request for quotes, inquiries, and contact forms.
• Meet our obligations and enforce our rights arising from any contracts with you, including for billing or collections, or to comply with legal requirements.
• Fulfill the purposes for which you provided your personal information or that were described to you at collection.
• Improve our products or services, marketing, or customer relationships and experiences.
• Communicate with you about our products, services, or support.
• Administer our systems and conduct internal operations, including troubleshooting, data analysis, improving website performance, and marketing effectiveness.
• Measure the effectiveness of advertising, measure campaign performance, and optimize marketing efforts through platforms such as Google Ads to deliver relevant advertising to you.
• Monitor and protect against unauthorized access, misuse, or security threats.
• Administer and maintain the Company’s systems and operations, including for safety purposes.
• Comply with all applicable laws and regulations.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Notify you when Services or Website updates are available and about changes to any products or services we offer or provide through them.

The usage of information we collect, whether connected to your personal data or not, helps us improve our Services and/or Website and deliver a better and more personalized experience by enabling us to:

• Improve our products or services, marketing, or customer relationships and experiences.
• Administer our systems and conduct internal operations, including troubleshooting, data analysis, improving website performance, and marketing effectiveness.
• Measure the effectiveness of our Website’s performance using Google Analytics.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data or adjust your user preferences in your browser settings. For more information, see Exercising Your Rights section.

We use coarse location information we collect to track approximate location (city, state, country) derived from IP Address via analytics tools to provide and improve services to evaluate customer needs by providing relevant manufacturing solutions and improving service offerings.

We do not disclose personal information in exchange for monetary consideration. We may disclose certain identifiers, internet/network activity, and inferences to advertising and analytics partners to provide interest-based advertising and to measure and improve our marketing. You can opt out of this disclosure for targeted advertising by using our cookie preference tools or your browser settings.

Who We Disclose Your Information To

We may disclose the personal information we collect to service providers and contractors for the business purposes described in the Personal Information Collection, Use, and Disclosure Purposes section to support our business functions. For example, we may disclose information from your visits to the Company’s website to third-party analytics and advertising tools to deliver and measure advertising across different websites and platforms.

The list below identifies the personal information categories we disclosed to service providers or contractors for a business purpose over the preceding 12 months and the specific business or commercial purpose for disclosing that information.

Business Purposes Disclosure Personal Information Category and Purposes List

• Responding to inquiries and processing request for Quotes and Contact Forms and other business inquiries submitted through our website.
• Providing and improving services to evaluate customer needs by providing relevant manufacturing solutions and improving service offerings.
• To communicate with prospective and existing customers regarding projects, services, and support.
• To operate, maintain, and improve the performance, usability, and functionality of the website.
• To analyze website traffic, user behavior, and engagement using tools such as Google Analytics 4 to improve website performance and marketing effectiveness.
• Measure the effectiveness of our Website performance, advertising, campaign performance, and optimize marketing efforts through platforms such as Google Analytics, Google Ads and LinkedIn Insight. We may share personal information for cross-context behavioral advertising to deliver relevant advertising, as further described in the “Selling or Sharing Personal Information” section.
• We use Cookie Bot as a consent management platform, Gravity Forms supports website form submissions, reCAPTCHA enhances spam prevention and security, WP Mail SMTP facilitates reliable email delivery, and Yoast SEO helps optimize the website for search engines.
• To provide security and fraud prevention by monitoring and protecting against unauthorized access, misuse, or security threats.
• To respond to law enforcement requests and as required by applicable law, court order, or government regulations.

We may also disclose your personal data:

• To enforce or apply our Terms and Conditions [https://www.palpilot.com/terms-conditions/] and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization or others.

We share personal information for cross-context behavioral advertising to deliver relevant advertising, as further described in the “Selling or Sharing Personal Information” section. The categories of personal data we may disclose include:

• Identifiers
• Internet or similar network activity
• Inferences drawn from other personal information, such as user interest and engagement patterns from website interactions and analytics tools.

Your Rights and Choices About Your Information

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.

Advertising, marketing, cookies, and other tracking technologies choices:

Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. You may opt-out of the sharing of personal information for cross context behavioral advertising by using the “Your Privacy Choices” link to manage cookie preferences on the website (where applicable) or by adjusting browser cookie settings or by using a browser-enabled Global Privacy Control signal, which we honor.

If you disable or refuse cookies or similar tracking files, some Services or Website features may be inaccessible or not function properly. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the online services you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret DNT signals, our Services and Website do not respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described in this policy.

Do Not Track Signals. Our service does not respond to Do Not Track Signals.

Targeted Advertising by the Company. We do not sell consumers’ personal information. We may share personal information to provide interest-based advertising and to measure and improve our marketing. If you do not want us to disclose your information for targeted advertising, you can opt out by may opt-out of the sharing of personal information for cross context behavioral advertising by clicking ‘Your Privacy Choices’ https://www.palpilot.com/your-privacy-choices/, including through a user-enabled global privacy control (GPC) or similar opt-out preference signal. We honor such signals. You can also manage cookie preferences via our cookie banner and your browser settings.

Your State Privacy Rights

Depending on your state of residency, you may have certain rights related to your personal data, including:

• Access and Data Portability. You may confirm whether we process your personal data and access a copy of the personal data we process. To the extent feasible and required by state law, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information, and it will be included in the response to your access request.
• Delete. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions and limitations. Once we receive your request and confirm your identity, we will delete your personal information from our systems unless an exception allows us to retain it. We will also notify our service providers to take appropriate action.
• Correct. You also have the right to request correction of personal information we maintain about you that you believe is inaccurate. We may require you to provide documentation, if needed, to confirm your identity and support your claim that the information is inaccurate. Unless an exception applies, we will correct personal information that our review determines is inaccurate and notify our service providers to take appropriate action.

Opt Out of Using Personal Data for Targeted Advertising and Profiling. You have the right to opt out of the sharing of your personal information for cross-context behavioral advertising at any time by clicking ‘Your Privacy Choices’[https://www.palpilot.com/your-privacy-choices/], including through a user-enabled global privacy control (GPC) or similar opt-out preference signal. We honor such signals. You can also manage cookie preferences via our cookie banner and your browser settings.

Right to Non-Discrimination. You have the right not to be discriminated against or retaliated against for exercising any of your privacy rights.

Important: The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.

How to Exercise Your Rights

Exercising the Rights to Know, Delete, or Correct.

To submit a request to exercise your rights to know, delete, or correct your Personal Information, please email contact@palpilot.com, contact the Company at (714) 460-0718, or filing out a website contact form.

Please describe your request with sufficient detail so we can properly understand, evaluate, and respond to it. You or your authorized agent may only submit a request to know, including for data portability, twice in a 12-month period.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable request to confirm the requestor’s identity or authority to make the request.

Response and Timing on Rights to Opt-Out

In response to your request to opt-out, we will process your request, as soon as feasibly possible, but no later than fifteen (15) business days from the date we receive the request. We will only use personal information provided from your request to comply with the request.

Once you make a request to opt-out, we will wait at least 12 months before asking you to reauthorize personal information sharing.

Response and Timing on Rights to know, delete, or correct

The Company will verify the identity of the requestor and review request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.

Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data “sales” as defined under certain laws.

If you are a California resident, additional information applies to you. To access our supplemental California privacy statement, visit Privacy Notice to California Residents [https://www.palpilot.com/privacy-notice-to-california-residents/]

How We Protect Your Personal Data

The Company uses commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure.

Administrative Safeguards

We limit access to personal data to authorized personnel only, including internal team members (e.g., marketing and IT) and designated third-party service providers (e.g., web developers). Access is restricted to a business need. We maintain privacy policies and terms and conditions on our website.

Technical Safeguards

Our website uses SSL (HTTPS) encryption to protect data transmitted through our website. Personal data submitted through website forms (via Gravity Forms) may be stored within the WordPress environment and is also transmitted via email to authorized personnel for follow-up. We perform routine updates to its WordPress core, themes, and plugins to address known security vulnerability. Access to systems is protected through password-based authentication. Personal data may also be stored in internal business systems, including CRM and ERP platforms, for purposes of managing customer relationships and business operations.

However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, though, using, or in connection with our website. Any transmission of personal data is at your own risk.

Physical Safeguards

Our Company relies on third-party service providers, such as its hosting provider, who are responsible for maintaining physical security controls over their infrastructure. Internally, access to systems containing personal data is limited to authorized personnel.

How We Retain Your Personal Data

The Company retains personal information only for the time necessary to fulfill business and operational purposes, or as required by law. Personal Information may be deleted upon user request, when the information is no longer required for business purposes, and through periodic data management and system maintenance processes. Data stored across systems is deleted or anonymized in accordance with respective platform data retention settings and internal business practices.

If you are a California resident, visit our Privacy Notice to California Residents  [https://www.palpilot.com/privacy-notice-to-california-residents/] for more information about the retention periods that apply to the personal data categories we collect.

Children’s and Minors’ Data

Our Services and Website are not intended for, and we do not knowingly collect any personal data from, children under the age of 16. If we learn we have collected or received personal data from a child under 16 years old without verification of parental consent, we will delete that information.

Privacy Policy Changes

We reserve the right to update this Privacy Policy at any time If we make any material changes to this Privacy Policy, we will update the policy’s effective date and post the updated policy on our Company website. We encourage you to visit this page periodically to review the current policy in effect.

Contact Information

If you have any questions or comments about this policy, the ways in which we collect and use your information described here, or your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Phone: (714) 460-0718

Website: https://www.palpilot.com/contact/

Email: contact@palpilot.com

Postal Address:

PalPilot International

15991 Red Hill Ave # 102

Tustin, CA 95035

If you need to access this Privacy Policy in an alternative format due to a disability, please contact contact@palpilot.com and (714) 460-0718.